I was doing some research the other day on what can happen in just 8 seconds and discovered that there are many significant things that can occur in a very short amount of time.  Are you interested?  Good! Here are... (read more)

My youngest son is a junior in high school and he has his sites set on attending a specific university.  In order for him to gain acceptance, he must perform at a certain level NOW!  The other day at the... (read more)

Okay here we go.  Picture your ultimate customer…whatever that is picture them in your mind.  Got it…now picture that customer new to your community driving down the street and they see your business name and say to themselves, “I need... (read more)

A prospective customer approaches a young car salesperson and begins to detail the exact features of the automobile she wishes to purchase… “And I would like leather interior and would like the exterior to be black” she explains. The new... (read more)

A few years ago, I had the opportunity to work with a company in a very competitive industry that was dealing with a huge problem even the most secure business can face if ignored.  Interested? It dealt with the way... (read more)

One of the first things we do in our sessions is give each participant an assignment to answer just three simple questions.  Let’s see how you do.  Question one: What is your name?  Question 2:  How long have you worked... (read more)

So, if you have been to our website www.pinnacletraininggroup.com (little promo here), you can quite easily see I am a huge baseball fan.  We have built several training modules around the theme of keeping your eye on the ball, or... (read more)

  I majored in finance in college and I remember many occasions setting in a lecture hall listening to professors explain the time value of money.  There were and still are today two basic measures of time to money.  One... (read more)

If you watch television at all you have probably seen the commercial put out by Capital One asking “What’s in your wallet? I interpret this as asking me the consumer, if I have the best representation I can have regarding... (read more)

We here the word “value” used a lot in today’s business world. But what does it really mean? How can we prove value to our customers? It starts with you and your attitude when you interact with your customers. First... (read more)

The Ultimate Business Solution: An unconditional commitment to provide solutions that will improve the lives or businesses you serve both now and in the future. It is your belief that because you are improving the lives or businesses you serve,... (read more)

Several years ago while working as a sales manager for a major financial services organization, part of my duties was to travel from my city of Lubbock Texas to Wichita Falls Texas. For those who are familiar with the area... (read more)

What does a motto or a slogan say about a company? How important is it? Stop and think for a moment about some of your favorite television commercials. What stands out in your mind when you think about them? Is... (read more)