Let me start by saying I know you are busy. I don’t know anyone who isn’t and it is very clear that things are not going to change. I recently experienced the high school graduation of my youngest son and... (read more)

I know there have been hundreds if not thousands of articles, books, studies, statistics, ad nauseam – about customer service.  In fact we all could write a book on what we consider such service.  However, the truth is, we don’t... (read more)

It is a given in any industry, there is competition. Over the last 25 years, however, I have personally experienced new forms and shapes of competitors unlike never before. They are so subtle that if taken for granted, they can... (read more)

I discovered this great little game in college called Tetris (okay, I still play it today) and through countless hours of playing it, ah…studying it, I have discovered a secret that has application to the way we develop business. Are... (read more)

In this series, I made several points about what to expect as a customer.  So by now you realize the foundation of this “psychology” which in my opinion, centers around the view point of the customer and how being a... (read more)

May I vent?   First let me say, if you run your business in the following example, I understand you have rules by which your staff must follow – but never at the expense of a customer.    But I... (read more)

In my last article we discussed how to treat others and you get what you expect.   Let’s talk about that.   Every year we succumb to the bedlam of Christmas shopping.  In and out of stores driving everywhere and... (read more)

As you can tell, we write about loads of experiences, whether personal or business. We all have strengths and my strength is getting to know people.. drawing out their personalities and getting to know them by simply asking questions about... (read more)

I will never forget the first time I heard these words. It was several years ago and I remember them as if they were just spoken. Personally, I have never heard more powerful and accurate words than these seven. I... (read more)

In  part one of this article, I discussed how things have changed over the last 25 years. While I detailed only two, I am fully aware that this list could go on and on.  Just to refresh your memory, I detailed... (read more)

It was almost 25 years ago to the date that I began my career as an entrepreneur straight out of college, ready to set the world on fire, my only problem was I didn’t have a match. I needed a... (read more)

When I was a kid (this is really going to date me) my grandmother told me the story of the little red hen.  It went something like this: The little red discovered a seed and asked who would help her... (read more)

I’m going to ask for your indulgence.  You see, I have not used a sports analogy for an article in quite some time but on this particular topic I just could not help it… so here goes.  We have devoted... (read more)

    We are now ready to view the final scene of our performance of  “ The Great Business Experience.  We have to this point, experienced the impact of decisions and evaluations made from the engagement and the exchange of... (read more)

In our opening scene, we introduced the engagement to the Great Business Experience.  We discussed how this was an extremely important part of the decision making process.  It is a time of evaluation based upon performance.  It is also a... (read more)