TRAINING PROGRAMS

Business and Client Building

Culture

Your culture defines you. It is what your business says to the community. It conveys your purpose for business through your people and how they perform and conduct business. This session will teach you the difference between a transaction-based and a relationship- based mentality. You will be introduced to the concept of a proactive versus a reactive culture. Do you initiate interest in your company or are you constantly responding to customer inquiries about what you do?

Service

Service is more than "hello" and "thank you for your business". This session demonstrates how to take customer service to its highest level by providing techniques that will help you really get to know your customer (profiling) and from this provide opportunities to enhance your relationship with them by cross-promoting additional products and services. You will learn the “ultimate business solution” that ensures your customers they made the right decision to do business with you! This session will introduction 4 levels of customer service and how you can monitor your company's service level to maximize performance every day.

Networking

Networking starts with high retention. This session provides concepts to help you make certain once a customer, always a customer. You will learn proven techniques to ask those who know you best, your satisfied customers, to favorably introduce you to others. Because of your outstanding customer service, you earn the right to ask for referrals. The techniques you learn here can be implemented into your business immediately and generate results!

The C.L.I.E.N.T. Promotion System

This system is based upon 23 years of customer and client development. The C.L.I.E.N.T. Promotion System demonstrates how to effectively communicate with your clients and potential clients, how to listen and find out what’s important; identify opportunities to provide solutions; effectively promote value through your products and services; network with those who know you best and finally, thank and reassure your customers that they have made the right decision by doing business with you.

ONE UP: Your Competitive Edge

Give your business the competitive edge by challenging your thinking above the norm. Learn a new approach to “outside the box” as you develop ideas and concepts to help your business acquire, develop and retain customers and clients. You will be introduced to The Expector Factor which helps you define, measure and achieve high expectations. This session will have you motivated to go into the workplace with a clear vision of your specific business model and how to achieve your goals. Business building has no status quo!

Sell the Passion

This session is dedicated to those in direct sales. Here you will learn the first and most important sale is to yourself. Do you have a passion for what you do and what you sell? Is this clearly displayed to your customers and potential customers? Learn the 6 "R's" to closing the deal and keeping it on the books! Finally, take a trip to our prospecting and sales lab for a selling experiment. You will evaluate your current sales process in developing customers and clients and gain insight on how to achieve maximum opportunity for success.

Team Performance Building

The Extraordinary Team Dynamic

Learn how to build a dynamic team. Whether you are beginning a new organization or working with an existing one, this session will give insight on what it takes to create an environment for maximum performance. Learn how to cultivate individual skills and combine them with others to achieve optimum results. This session takes an in-depth look at the controllable force and motivation of team building and how if utilized efficiently, can generate unprecedented success.

Team vs Group

Are you part of a common purpose or part of a common interest? There is a significant difference each producing very different results. This presentation will help you evaluate your organization and how to insure your team is structured for success!

Know Your Teammates

It is important to know who you work with and how to interact with them. While each may be very different, each plays a significant role in the end result. This presentation takes a fun look at four unique personality characteristics and how to maximize their potential. You will also get an opportunity to see which personality characteristic describes you. You may be surprised!

Keys to Empowering the Team

Discover keys to gaining optimal results from your staff and employees from leaders with over 20 years experience managing employees and supervisors alike. These concepts will empower your staff to represent your company at the highest level. Proven concepts that make the workplace a fun and highly productive environment!

Common Purpose: The Team Dynamic Target

Perhaps the most critical concept of the training program, this presentation will allow you to evaluate your team in detail to make certain you are providing an environment for optimum performance. The team value exercise will demonstrate how effectively your team is “hitting the bull's eye” regarding your business and or team’s common purpose. After this evaluation, you will gain valuable insight about your team, but more importantly, you will be given tools that will immediately help you maximize strengths and provide opportunities to improve where needed!

Playing By the Rules-Your Foundation for Success

Playing by the rules requires your team to have the knowledge and understanding of the laws that affect your business. However, mere compliance with applicable laws alone is not enough! Playing by the rules is also a challenge to your team to maintain a standard of excellence in the area of business ethics. Incorporating these two ingredients into your game plan is your foundation for success!

The World of Aero Space

Participate with your team mates in this fun interactive exercise designed to bring out the competitive spirit in your team. Your team has been granted the opportunity to compete against others to build the latest and greatest flying device for an exciting prize. You will be given the opportunity to prove your worth. Most significant to this exercise is the lessons you will learn regarding the importance of maximizing each person’s unique skills to achieve optimum performance. You won’t want to miss the flight of your life!

About our Training

Our training programs consist of multiple two hour sessions, with 15 minute breaks every hour. We strongly believe people gain more value by being involved in a class rather than being lectured to. Because of this each session is filled with exercises, interactive videos and projects. We strive to be sensitive to our audiences’ participation level and make every effort to keep the sessions interesting and on schedule.